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September 18, 2020
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July 15, 2020
Bbb of Detroit and Eastern Michigan
26777 Central Park Blvd., Ste. 100
Southfield, MI 48076
Re: Complaint 13749530
To Who it might Concern:
Many thanks for providing Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans, we take great pride within our company culture—a culture this is certainly constructed on a collection of core values we call ISMs. One ISM that is such is customer, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including inside our thorough review and a reaction to all inquiries, dilemmas, and complaints taken to our attention. We sincerely regret any dissatisfaction Mrs. Townsend familiar with us.
After getting Mrs. Townsend’s problem, she was contacted by me straight. As Mrs. Townsend understands, we try not to concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just just what. ” Instead, we discovered that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Additionally, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states to some extent, “If you application is rejected or withdrawn, for almost any explanation, we are going to refund your deposit without the real price of your assessment and credit history. ” The Townsend’s house appraised on the cheap than expected, and now we were not able to shut their loan as a result. (more…)